What is your return or exchange policy?
We hope and believe you'll be satisfied with everything you order from us, but if something isn't right, we have a 14-day global return policy. What are your return policies?
The item(s) must be in the same condition in which you received/purchased them. You are welcome to try on your purchase to see if it fits you and is as you expected, but other than that, it must be unused. Be sure to keep the labels and include them when returning the item. If you return an item online, invalid returns will be returned to you without a refund.
How much does return shipping cost?
Returns on orialifirenze.com are generally free. However, Oriali will charge a fee for returning items purchased on sale.
I live in the EU: how can I return an item purchased on orialifirenze.com?
Are returns free, and can you return any item purchased on orialifirenze.com?
Within 14 days of delivery. To return an item, simply follow the instructions included in the package, using the return label provided and completing the "Returns Proforma Invoice" form. Please note that you will be asked to enter a reason code indicating the reason why you wish to return your purchase.
Detailed instructions
Please use the Oriali shipping box to return your items.
Log in to our returns portal to register your return. Select the items you wish to return and specify the reason for the return. Then follow the instructions to ship your order back. Click here to access the returns portal.
Make sure the box is shippable (i.e., closed, securely taped, and/or packaged). Include the prepaid return label.
Depending on how the return label is marked: A) If the return label is marked BRT, schedule a pickup by contacting your local BRT office. B) If the return label is marked FEDEX or DHL, take the package to the nearest FEDEX or DHL Express office/access point or schedule a pickup via dhl.com. Please note that DHL requires returns of express deliveries, including all Original deliveries, to be specifically made from a "DHL Express" access point or booked via their website. C) Please keep your receipt.
Returns are free, and you can return any item purchased on orialifirenze.com within 14 days of delivery. To return your item, simply follow the return instructions included in your package. Please note that we require a reason code indicating the reason for your return.
Please also note that if you live outside the EU, you must sign the three "Return Proforma Invoices" received with your delivery. Place one in the return package, attach one to the outside of the package, and keep one handy for the scheduled pickup/delivery (keep this for your records later).
Please use the Oriali shipping box to return items.
Complete and sign the three (3) Return Proforma Invoice forms provided with your order, including the total return amount and VAT; this information can be found on your invoice or order confirmation email. (Please note that you must enter a reason code.)
Please place one (1) of the Return Proforma Invoice forms in the box, along with the items you are returning.
Make sure the box is shippable (i.e., closed, securely taped, and/or boxed).
Attach the prepaid return label and the second (2nd) Return Proforma Invoice to the outside of the package. They must be clearly visible. Schedule a pickup through brt.it
Please keep your receipt and your third (3rd) Returns Proforma Invoice form.
I don't live in the EU (including the UK after Brexit) — How can I return an item purchased on orialifirenze.com?
Returns are free, and you can return any item purchased on orialifirenze.com within 14 days of delivery. To return your item, simply follow the return instructions included in your package. Please enter a reason code indicating the reason you wish to return your purchase.
Also note that if you live outside the EU, you are required to sign the three "Return Proforma Invoices" you will receive with your delivery. Include one in the return package, attach another to the outside of the package, and keep one handy for the scheduled pickup/delivery (keep it for your records later).
Please use the Oriali shipping box to return your items.
Complete and sign the three (3) Returns Proforma Invoice forms provided with your order, including the total return amount and VAT; this information can be found on your invoice or order confirmation email. (Please note that a completed reason code is required.)
Please include one (1) of the Returns Proforma Invoice forms in the box, along with the items you are returning.
Make sure the box is shippable (i.e., closed, securely taped, and/or boxed).
Attach the prepaid return label and the second (2nd) Return Proforma Invoice form to the outside of the package. They must be clearly visible.
Schedule a pickup through brt.it
Please retain your receipt and the third (3rd) Proforma Return Invoice form. Be sure to sign all three Proforma Return Forms included with your original order and leave one in the package, attached to the package, and have one available when you pick up/drop off your package (keep this for your records).
How can I book a pickup with BRT?
Go to brt.it.
Click "Book a Pickup" in the left menu bar.
Select whether you have pre-printed labels and enter the tracking number. You'll find it on the return label.
Enter the required pickup address information. (Your BRT account number should not be necessary.)
Please enter the necessary information on the package. (Approximately 500 grams/18 oz per shirt)
Select your delivery option. (In the US and Canada, we only offer FEDEX ground delivery.)
Select the date and time for pickup and click "Next".
Review the pickup details. Click "Next."
Your pickup request has been received and a BRT driver will be scheduled to pick up your package(s). The delivery request number will be displayed at the top of the page. Please retain it until pickup, if necessary.
Done
Within the desired time frame, BRT will collect the package for you and deliver it to us for return.
If you are returning via DHL, please follow the instructions on their website or contact us for further information.
How can I schedule a pickup with Fedex?
Please use the Oriali shipping box to return your items.
Complete and sign the return form included with your order. Place it in the box with the items you wish to return. (Note: You must enter a reason code.)
Make sure the box is shippable (i.e., closed, securely taped, and/or boxed).
Attach the prepaid return label.
If your return label says FedEx, visit FedEx.com and select "Shipping" from the top menu, then "Schedule and Manage Pickups." Enter your information as directed in the form, including where the courier should pick up the package(s), then click SUBMIT to submit the form.
Save confirmation.
