Terms & Conditions

Purchase Conditions from the ORIALI FIRENZE website

1. INTRODUCTION

This document (together with the documents referenced herein) contains the terms and conditions governing the use of this website and the purchase of items on it (hereinafter, the "Terms"). Please read these Terms and Conditions carefully before using the website. By using this website or placing an order through it, you accept these Terms and Conditions and the Privacy Policy. If you do not agree to all of the Terms and Conditions and the Privacy Policy, please do not place an order.

The Terms and Conditions may be subject to change. It is your responsibility to review the Terms and Conditions periodically, as those in effect at the time you visit the website or enter into the Agreement (as defined below) will apply.

The Agreement (as defined below) may be concluded, at your discretion, in any of the languages in which the terms are available on the website.

2. OUR DATA

ORIALI APPAREL SRLS, which operates under the name ORIALI FIRENZE, is an Italian company registered in the Arezzo Company Register Reg. Imp. 02350670515 Rea AR - 02350670515 with registered office in Via Oglio nr 19 52025 Montevarchi, Arezzo (IT) with VAT number and tax code 02350670515

3. YOUR DATA AND USE OF OUR WEBSITE

The information or personal data you provide will be processed in accordance with the Privacy Policy. By using the website, you authorize us to process such information and personal data and represent that all information and/or personal data you provide to us is accurate and truthful.

4. USE OF OUR WEBSITE

By using this website and/or placing orders through it, you agree to:

1. Use the website only to make legally valid inquiries or orders;

2. Do not place false or fraudulent orders. If we have reasonable grounds to believe that such an order has been placed, we will be entitled to cancel it and notify the relevant authorities;

3. You must provide us with your email address, postal address, and/or other contact information truthfully and accurately. You also consent to us using this information to contact you; if necessary, see our Privacy Policy. If you do not provide all the information we require, we will not be able to process your order. By placing an order through this website, you warrant that you are of legal age (18 years or older) and have the legal capacity to enter into binding contracts.

5. METHODS OF PERFECTION OF THE CONTRACT

This information and the details contained on this website do not constitute an offer to sell, but rather an invitation to negotiate. No contract will exist between you and us in relation to any products until your order has been explicitly accepted by us through confirmation. If your offer is not accepted and your account has already been debited, the amount will be refunded in full.

To place an order, you must follow the online checkout process and click "Authorize Payment." You will then receive an email confirming receipt of your order (the "Order Confirmation"). This does not constitute acceptance of your order, as it constitutes an offer from you to us to purchase one or more products. All orders are subject to our approval; we will confirm such approval by sending a confirmation email indicating whether the product is being shipped (the "Shipping Confirmation"). The contract for the purchase of a product between us (the "Contract") will only be formed when we send you the Shipping Confirmation. Only the products listed in the Shipping Confirmation will be the subject of the Contract. We will have no obligation to supply you with other products that may have been the subject of your order until we confirm their shipment in a separate Shipping Confirmation.

6. PRODUCT AVAILABILITY

All product orders are subject to availability. Therefore, in the event of supply problems or if items are out of stock, we reserve the right to provide you with information regarding substitute products of equal or higher quality and value, which you may choose to request. If you do not wish to place an order for such substitute products, we will refund any amount you have already paid.

7. REFUSAL TO PROCESS AN ORDER

We reserve the right to remove any product from this website at any time and/or delete or edit any materials or content thereon. While we will always make every effort to fulfill all orders, exceptional circumstances may require us to refuse to process an order after we have sent you an Order Confirmation. We reserve the right to do so at any time, at our sole discretion.

We will not be liable to you or any third party for removing any product from this website, whether or not such product has been sold, for deleting or editing any materials or content on the website, or for refusing to fulfill an order even after we have sent you an Order Confirmation.

8. DELIVERY

Without prejudice to the provisions of Article 7 above and except where extraordinary circumstances arise, we will endeavour to dispatch the order for the product(s) indicated in the Shipping Confirmation or, if no delivery date is specified, within 15 days from the date of the Shipping Confirmation.

However, delays may occur for one or more of the following reasons:

- product customization;

- specialized articles;

- unforeseen circumstances;

- emergency or extraordinary cases;

- delivery area.

If for any reason we are unable to meet the delivery deadline, we will promptly inform you and give you the option of continuing with the purchase by setting a new delivery date, or canceling the order and receiving a full refund.

Please note: however, no deliveries will be made on Saturdays or Sundays. Under these Terms, any "delivery" or order will be deemed to have occurred if a signature has been provided upon collection at the agreed-upon shipping address.

9. IMPOSSIBILITY OF DELIVERY

Please note that the courier delivers Monday through Friday during office hours and will attempt to deliver your package for three consecutive business days, leaving a notification each time with their contact number. It is not possible to schedule delivery appointments for your purchased item. If the courier is unable to deliver your order, the products will be returned to the Oriali Firenze warehouse, with a new shipping charge for the additional delivery. Please see the Terms and Conditions section for details.

10. TRANSFER OF RISK AND OWNERSHIP OF THE PRODUCTS

Risk in the products will pass to you upon delivery. You will acquire ownership of the products as soon as we receive full payment for them, including shipping costs, or upon delivery (as set forth in Article 9), whichever occurs later.

11. PRICE AND PAYMENT

The price of the products will always be as indicated on our website, except in cases of obvious error. While we strive to ensure that all prices appearing on our website are accurate, errors may occur. If we discover errors in the prices of the products you have ordered, we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or canceling it. If we are unable to contact you, the order will be cancelled and you will be refunded the full amount paid.

We will not be obliged to supply you with the product(s) at the incorrect lower price (even if we have already sent you the Dispatch Confirmation) if the pricing error is obvious and unmistakeable, and even if it would not have been possible for you to reasonably identify the incorrect price.

Website prices include VAT and any other taxes for deliveries within the European Union. Shipping costs are excluded and will be added to the total amount due, as indicated in our Shipping Costs Guide.

Prices are subject to change at any time.

Once you've completed your purchases, all the items you wish to purchase will be added to your cart, and the next step is to complete your order and make payment. Please follow these instructions:

1. Click the “Add to Cart” button in the center of the page.

2. Click the "Proceed to Checkout" button.

3. Fill in or confirm your contact information, order details, the address to which you would like your order sent, and the address to which you would like any invoices sent.

4. Choose your desired payment method.

5. Click the "Pay Now" button.

6. Enter your card details and authorize the payment.

PAYMENT METHODS

The following payment methods are accepted by ORIALIFIRENZE.COM:

CREDIT CARD

At the time of purchase, Customers enter their credit card details into a secure electronic banking system. Purchases can be made using Visa, Mastercard, American Express, Apple Pay, PayPal.

Please visit www.bancasella.it for more information.

CREDIT CARD SECURITY

All transactions are processed via a secure server, guaranteeing ORIALIFIRENZE.COM customers maximum data protection.

The Customer Service operators at ORIALIFIRENZE.COM are in no way authorized to request or accept credit card numbers and/or expiration dates.

To ensure greater protection for e-commerce purchases, ORIALIFIRENZE.COM recommends its customers sign up for the Verified By Visa or Mastercard Securecode services, requiring a PIN security code to make their purchases in complete safety.

For more information, please visit: visaitalia or mastercard.

CREDIT CARD CHARGES

If the existing funds are sufficient for the purchase and the bank details provided are valid, the transaction will be processed instantly.

Your credit card will be charged at the time of purchase, even if you pre-order, even though these items will ship later in the season.

BANK TRANSFER

By choosing the Bank Transfer payment method, the customer automatically sends an order request to orialifirenze.com. This order request is confirmed by an email from orialifirenze.com customer service, containing our bank details. The goods are then set aside pending the transfer to our account. The customer is required to send a copy of the payment via email to info@oriali.it within 48 hours of receiving the order confirmation.

If orialifirenze.com does not receive a copy of the payment within this period, it will cancel the order.

We will ship your order once the transfer has cleared in our bank account and the goods are available in our warehouse.

MARK

Cash on delivery (CAD) allows customers to pay upon delivery. We recommend checking that the shipping address is correct and that all necessary information is included to identify the delivery address (name on the intercom, stairway number, or apartment number). Cash on delivery (CAD) has an additional cost of €6. Checks of any kind are not accepted; cash only.

NEW CUSTOMERS

We would like to remind our new customers that ORIALIFIRENZE.COM may request that your bank verify the transaction, including by contacting the other party's bank. This verification may cause some delays in shipping your order.

ORIALIFIRENZE.COM reserves the right to request that new customers ship the goods to their billing address.

12. VAT (VALUE ADDED TAX)

In accordance with current legislation, all purchases made through the website, which include delivery of goods to a country within the European Union, will be subject to Value Added Tax (VAT).

In this regard, and in accordance with Chapter I of Title V of Council Directive 2006/112/EC of 28 November 2006 on the common system of value added tax (VAT), deliveries will be deemed to be made in the Member State indicated in the delivery address of the items, with the applicable VAT being that legally in force in each Member State of destination of the items delivered in each order.

In accordance with the legislation applicable in each jurisdiction, deliveries of goods made in certain member countries of the European Union to a business or professional recipient may be subject to the "taxpayer investment" rule (Article 194 of Directive 2006/112/EC), which would imply that Oriali Apparel srls will not pass on VAT, without prejudice to the recipient's obligation to pass on the tax due in the transaction to itself.

13. ORDER STATUS

You can check the progress of your orders directly online by accessing the LOGIN section.

We would like to remind our customers that once confirmed and processed, orders for items already in stock cannot be changed. Orders placed separately will be shipped separately.

14. RETURN/EXCHANGE POLICY

0. LEGAL RIGHT OF WITHDRAWAL

Pursuant to the legislation in force, if you are contracting as a consumer, you may withdraw from the Contract (except where the subject of the same is one of the products for which the right of withdrawal is excluded as provided for in the following Article 15.3) at any time within the sending of the shipping confirmation (withdrawal), or within 14 days from the date of delivery of the order (return).

In this case, you will receive a refund equal to the amount paid for those products, excluding any additional costs.

You may exercise your right of withdrawal using any of the legal methods: this right will be considered valid if exercised by sending an email to info@oriali.it before shipping confirmation (withdrawal), or by returning the products within 14 days of delivery (return).

1. CONTRACTUAL RIGHT OF WITHDRAWAL.

You will not be able to exercise the right of withdrawal from the Contract which has as its object the supply of one or more of the following products:

1. Personalized items.

2. Products without the original packaging.

3. Underwear.

4. Items missing the security and authenticity seal with the personalized tag bearing the product identification code, present on the items to be returned, is cut or broken.

Your right to withdraw from the Contract will apply exclusively to those products returned in the same original conditions in which you received them, i.e. briefly tried on, unwashed, unmodified.

You must return the item with the original packaging, seals, and protective wrapping, using or including the original wrapping in the package.

The package must also contain instructions, labels, documents, and the product packaging. In any case, you must return the product with the duly completed delivery note received upon delivery. No refund will be given if the product has been used beyond simply opening the package or if it is damaged. Therefore, please handle the items with care.

Exchanges can only be made for the same product in a different size.

2. THE RETURN PROCEDURE

A) - To request a return authorization, the Customer must send a request by email to info@orialifirenze.com within 14 days of receiving the goods. The email must include the codes of the items to be returned. Once the return request is received, ORIALI Firenze customer service will send the Customer a written confirmation with the instructions to follow.

B) - Return shipping is free in Italy. For orders from a European Union country, return shipping costs will be paid by the customer. For orders from a non-European Union country, return shipping costs and related customs duties will be paid by the customer (Delivery Duty Paid).

Shipping is at the customer's own risk: Oriali Apparel srls is not responsible for any loss or damage due to inadequate or partial packaging, or delays in delivery. Items must be returned in the same packaging in which they were received, or in the same packaging type and packaging method.

All returned items will be inspected by Oriali Firenze staff, who will verify compliance with the conditions and parameters listed in the returns procedure. Oriali Firenze reserves the right to assess additional charges that may be necessary to ensure the resale of returned items. These amounts will be determined after evaluating the condition of the returns and communicated to the Customer.

In any case, please refer to the RETURNS AND REFUNDS page. 3. RETURN OF DEFECTIVE PRODUCTS

If you believe that the product does not comply with the terms of the Contract upon delivery, you must contact us immediately using our contact form, specifying the product details and the damage incurred. We will then inform you of the procedure to follow.

We will carefully examine the returned product and notify you by email within a reasonable timeframe whether we will proceed with the return or replacement of the product (as applicable). The return and/or replacement of the item will be processed as quickly as possible.

The amount paid for products returned due to malformation or defects, if actually present, will be refunded in full. The refund will be made by crediting your credit card (if the order was paid for by credit card) or by bank transfer.

There will be no impact on the rights recognized by the laws in force in this area.

15. RESPONSIBILITY AND DISCLAIMER

Except where expressly provided otherwise in these Terms, our liability in relation to any products purchased from our website will be limited solely to the purchase price of the product in question.

Without prejudice to the preceding paragraph and to the extent permitted by applicable law, and unless otherwise provided in these Terms, we will not accept any liability for indirect damages, such as:

1. loss of revenue or sales;

2. loss of turnover;

3. loss of profits or loss of contracts;

4. loss of expected savings;

5. data loss; as well as

6. loss of management time or office hours.

Due to the open nature of this website and the possibility of errors in the storage and transmission of digital information, we do not guarantee the accuracy or security of information transmitted or obtained through this website, unless expressly stated otherwise on the website itself.

All product descriptions, information and materials appearing on the website are provided "as is" and without warranties of any kind, either express or implied.

To the extent permitted by law, we exclude all warranties, except those that may not be lawfully excluded for consumers and users.

The provisions of this Article do not affect your statutory rights as a consumer and user, nor your right to withdraw from the Contract.

16. INTELLECTUAL PROPERTY

You acknowledge and agree that any copyright, trademark, and other intellectual property rights in the materials or content presented as part of the website are owned by us or our licensors. You may only use such materials in ways expressly authorized by us or our licensors. This does not prevent you from using this website to the extent necessary to copy your order information or Contact Details.

17. VIRUSES, PIRACY AND OTHER RISKS OF CYBER ATTACK

You must refrain from any improper use of this site and from introducing viruses, Trojan horses, worms, logic bombs, or other programs or materials that could cause technological damage. Unauthorized access to the website, the server hosting it, or any other server, computer, or database related to our website is prohibited. You agree not to carry out denial-of-service attacks against this website.

Failure to comply with this clause may result in violations defined by applicable legislation. In the event of non-compliance with the aforementioned legislation, we will notify the relevant authorities, with whom we will cooperate in identifying those responsible for the attack. Likewise, failure to comply with this Article will result in your immediate revocation of your authorization to use the website. We decline all responsibility for any damage or loss resulting from a denial of service attack, viruses, or other programs or materials that may cause technological damage to your computer, computer equipment, data, or materials resulting from your use of our website or from the downloading of content from it or that redirects you to it.

18. LINKS FROM OUR WEBSITE

If our site contains links to other third-party pages or materials, these links are provided for information purposes only. We have no control over the content or materials on those pages or sites. Therefore, we decline any responsibility for any damage or loss resulting from their use.

19. WRITTEN COMMUNICATIONS

Applicable law requires that some of the information or communications we send you be in writing. By continuing to use this website, you agree that most communications with us will be electronic. We will contact you via email or provide you with information by posting notices on the website. Pursuant to contractual agreements, you consent to the use of this electronic means of communication and agree that any contracts, notices, information, and other communications we send you electronically comply with any legal requirement that they be in writing. This condition does not affect your statutory rights.

20. NOTIFICATIONS

Any notifications you send us should preferably be sent through our contact form. In accordance with the provisions of Section 20 above, and unless otherwise stated, we may send you communications either by email or to the postal address you provided when placing an order.

Notices will be deemed to have been received and properly served upon posting on our website, 24 hours after they are sent by email, or 3 days after the postage date of any letter. To confirm service, it will be sufficient to verify, in the case of a letter, that it is correctly addressed, has been properly stamped, and has been properly posted by the post office or posted in a mailbox, and, in the case of an email, that it was sent to the email address specified by the recipient.

21. ASSIGNMENT OF RIGHTS AND OBLIGATIONS

The Agreement between you and us is binding on both you and us, as well as on our respective successors, assigns and assigns.

You may not assign, transfer, assign, register or otherwise transfer a Contract or any of our rights or obligations under it to you or to you without seeking and obtaining our prior written consent.

We may assign, charge, register, subcontract, or otherwise transfer a Contract or the rights and obligations arising under it to us at any time during the term of the Contract. For the avoidance of doubt, such assignments, charges, or other transfers will not affect your statutory rights as a consumer, nor will they cancel, reduce, or otherwise limit any express or implied warranties we may have given you.

22. CIRCUMSTANCES BEYOND OUR CONTROL

We will not be liable for any failure to perform, or delay in performing, any of our obligations under a Contract caused by circumstances beyond our reasonable control ("Force Majeure").

Force Majeure Events shall include any act, circumstance, failure to act, omission or accident which is beyond our reasonable control and in particular (but not limited to):

0. strikes, lockouts or other measures of protest;

1. civil commotion, riot, invasion, terrorist attack or threat, war (declared or not) or threat or preparations for war;

2. fire, explosion, storm, flood, collapse, epidemic or any other natural disaster;

3. impossibility of using trains, ships, airplanes, motor vehicles or other means of transport, public or private;

4. impossibility of using public or private telecommunications systems;

5. acts, decrees, legislation, regulations or restrictions imposed by other governments or public authorities;

6. strikes, errors or accidents in maritime or river transport, postal or any other type of transport.

It is understood that our obligations under any Contract will be suspended for the period in which the Force Majeure Event continues, and that we will extend the deadlines to perform our contractual obligations for the entire duration of that period. We will use all reasonable means to bring the Force Majeure Event to an end and to find a solution that will allow us to perform our obligations under the Contract despite the Force Majeure Event.

23. WAIVER

If, during the term of a Contract, we fail to strictly perform any of our obligations under it or any of these Terms, or if we cease to exercise any of the rights or remedies which you are entitled to exercise or assert under such Contract or these Terms, such action shall not constitute a waiver of such rights or remedies nor relieve you from compliance with such obligations.

No waiver by us of any specific right or remedy will constitute a waiver of any other right or remedy under the Agreement or the Terms. No waiver by us of any of these Terms or any right or remedy under the Agreement will have any effect unless we expressly agree that such waiver is a waiver and that it is made and communicated to you in writing, in accordance with the provisions of the section on Notices above.

24. INTEGRITY OF THE CONTRACT

These Terms and any document expressly referred to herein represent the entire agreement between you and us relating to the subject matter of this Agreement. They supersede any prior oral or written understandings, agreements, or promises between you and us. You and we acknowledge that we have entered into this Agreement without reliance on any representation or promise made by the other party or that could be inferred from any written representation or communication in negotiations between us prior to this Agreement, except as expressly set forth in these Terms. Neither you nor we will have any remedy for any false statement made by the other party, whether oral or written, prior to the date of this Agreement (unless such false statement was made fraudulently), and the other party's only remedy will be for breach of this Agreement in accordance with these Terms.

25. OUR RIGHT TO MODIFY THESE TERMS

We reserve the right to review and modify these Terms at any time. You will be subject to the policies and Terms in effect at the time you place each order, unless we are required by law or government orders to retroactively modify these policies, Terms, or Privacy Policy. In such case, any changes will also affect any orders you have previously placed.

26. APPLICABLE LAW AND JURISDICTION

Use of our website and product purchase agreements through it are governed by Italian law. Any disputes arising from or relating to the use of the website or such agreements will be subject to the exclusive jurisdiction of the Italian courts with jurisdiction over Arezzo. If you are entering into the contract as a consumer, this clause will not affect your rights under applicable law.